Q1: Are you manufacturer?
A1:We are directly manufacturer also providing OEM&ODM.
Q2:What is the Minimum Order Quantity(MOQ)?
A2:No quantity limited, Sample order or small order is acceptable.
Q3:What is the lead time?(How long will it take to prepare my goods?)
A3:2-3days for sample orders, 5-10 days for bulk orders.(The exact time will be based on the requirements)
Q4:How will you deliver my goods to me?
A4:Normally, we will ship the goods by air, by sea and by express, such as DHL, FedEx, UPS, TNT basing on the needs of different clients.
Q5:How long will I need to wait to get my goods?
A5:3-7 days via air express, 5-10 days for by air, 20-35 days for by sea.
Q6:Can you print my own logo on the products?
A6: Yes, of course. Not only the logo, but also the packing design and other OEM services are available.
Q7:What is your product quality?
A7: Our raw materials are all purchased from qualified suppliers. And we have very strict QC standard to assure our final products meet your requirements.
Q8:What is your warranty?
A8:Our warranty is 12 months for controller, motor and charger, 6 months for battery after you received the goods. We will pay high attention to after-sales service.
Q9:How am I guaranteed to get the goods after payment?
A9:We accept paypal payment here, so it is totally safe to do business with us.
Q10: What's your brand?
Our brands: WELKIN